Decapitated
Floats

Our goal is for customers to be happy with their purchase. But if things don’t go as planned, contact us and we will try to make things right for you.

Place your request for a return or a refund within 14 days of the date of delivery. If, for some reason, an item does not arrive, place your refund request within 14 days of the most recent estimated date of delivery. We have no obligation to consider requests placed outside of these timeframes.

To request a return or a refund, please email us at [email protected] with the following information:

  • Order Number
  • Reason for Return, e.g.
    • I Changed My Mind
      • You can cancel your order by email within 12 hours of the time you placed such order (Same Day Cancellation). Same Day Cancellation will be eligible for a full refund
    • Damaged Product
      • If the product you received is damaged, you will be eligible for a full refund. Please specify and document how the product has been damaged. We may request some evidence of the issue - typically just a photo or two - and you may be required to return the item.
    • No Arrival
      • If you did not receive an item you will be eligible for a refund

After the Same Day Cancellation period (8 hours from order) has passed, MSCHF will not consider refund requests unless the latest estimated arrival date has passed or the item has arrived and it is damaged.

Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

MSCHF reserves the right to:

  • Refuse any refund if it in good faith suspects abuse of this Policy or violations of the Terms of Use
  • Limit customer support and refunds for abuse of these services or violations of the Terms of Use
  • Limit purchase activity in the services if it in good faith suspects abuse of this Policy or violations of the Terms of Use.

This Policy may be updated from time to time.